In stock items generally ship within 1-5 business days of receipt. Shirts & mugs ship from California, while the rest of our products ship from Washington State. When your package is headed out the door to you, you’ll receive an email notification.
Once in transit, the speed of your package’s arrival is dependent upon the shipping method you choose at checkout. Average shipping times are:
USA 3-5 business days
Canada 5-10 business days
World 10-20 business days
Shirts: If you are unhappy with the size, you can exchange it for store credit provided it has not been washed or worn, and you contact us within 7 days of receipt. No store credit is given for the original shipping cost, and you’re responsible for return shipping.
Mugs, Retrospective Cookies, Agile Antipattern Cards, Agile Manifesto Posters: Returns for items in new, unused condition are accepted, provided you contact us within 7 days of receipt. You’ll receive store credit, or a credit back to your original form of payment (whichever you prefer), minus the original shipping fees. You’re responsible for return shipping.
Agile Adlibs: You’re welcome to a full refund if you’re unhappy with your Adlibs, provided you’ve notified us within 30 days of purchase.
Digital Products (excluding Agile Adlibs): No returns or exchanges are accepted.
Products that arrive to you damaged: In the unlikely event that an item is damaged on its way to you, we’ll replace it at no cost, provided you notify us immediately and provide photos of the damage.
1. Contact us to let us know what you’d like to return.
2. Wait for our response. We’ll provide instructions for the returns procedure.
International shipments (any address outside the USA) may be subject to customs fees depending on your country of residence. You’re soley responsible for custom fees and tariffs.